Privacy Policy 

Introduction

Chloe Jane Tutoring is committed to protecting the privacy and security of the personal information provided by families who enquire about or use my tutoring services.

This Privacy Policy explains what personal information I collect, how I use it, how it is stored and the rights you have regarding your information.

Information I Collect

When you contact me or begin tutoring, I may collect the following information:

Parent/Guardian Information

• Name

• Email address

• Telephone number

• Communication preferences

• Information provided during enquiries or discussions

Child Information

• Child’s name

• Age and school year group

• Current school (where relevant)

• Academic goals

• Target schools

• Areas requiring support

• Learning preferences, strengths and areas for development

This information allows me to provide personalised tuition and ensure lessons are appropriate for each child’s individual needs.

How I Use Your Information

I use personal information to:

• Respond to enquiries

• Arrange and manage tutoring sessions

• Plan personalised lessons

• Set appropriate homework and learning activities

• Monitor progress and provide feedback

• Communicate with parents regarding lessons and progress

• Provide school admissions guidance where requested

• Manage invoices and payments

I will only use your information for purposes connected with providing my tutoring services.

Communication

I may communicate with parents via email or WhatsApp regarding:

• Lesson arrangements

• Homework

• Progress updates

• Scheduling

• General tutoring communication

Online Learning

For online tuition, I may use third-party platforms and educational resources to support lessons.

Where families use additional learning platforms, such as Atom Learning, families create and manage their own accounts directly with the provider. Chloe Jane Tutoring does not take responsibility for the privacy practices of external platforms.

Payment Information

Payment details are used only for processing tutoring fees.

I do not store full payment card details. Where applicable, payments are processed through secure third-party payment providers or bank transfer.

How I Store Your Information

I take reasonable steps to keep personal information secure and confidential.

Information may be stored electronically using password-protected devices and secure systems.

I only retain personal information for as long as necessary to provide services, maintain appropriate records and meet any legal obligations.

Sharing Your Information

I will not sell, rent or share your personal information with third parties unless:

• You have given permission

• It is necessary to provide a service you have requested

• I am legally required to do so

I will always treat family information with confidentiality and respect.

Testimonials

With parental permission, I may display testimonials or feedback on my website or marketing materials.

Any testimonials published will only include information that has been approved by the parent or guardian.

Your Rights

You have the right to:

• Request access to the personal information I hold about you

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Withdraw consent for certain uses of your information

If you would like to discuss your personal information or exercise these rights, please contact me.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Chloe Jane Tutoring

chloejaneeducation@gmail.com